Terms & Conditions
Terms & Conditions
1. Introduction
Welcome to Kochetova Flowers! These Terms & Conditions govern your use of our website, www.kochetovaflowers.com, and any purchases made through our platform. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our site.
2. Products and Services
Kochetova Flowers offers a wide range of high-quality artificial, faux, and silk flower products for weddings, events, and home decor. All products listed on the website are subject to availability, and we reserve the right to update or discontinue products at any time without prior notice.
3. Order Acceptance and Processing
By placing an order on our website, you make an offer to purchase the selected products. We reserve the right to accept or decline any order. Once your order is confirmed, you will receive an email with the details of your purchase. All prices are listed in USD or applicable currency, excluding taxes and shipping fees.
4. Payment
We accept payments through secure online methods, including credit cards and PayPal. All transactions are processed through secure payment gateways. You are responsible for providing accurate payment information and ensuring your payment method is valid.
5. Shipping and Delivery
We ship products worldwide. Shipping costs and delivery times vary depending on your location. Please note that customs duties for Europ and taxes may apply to international orders and are the responsibility of the customer. Our typical processing time is within 10 business days, and delivery can take up to 12 business days depending on the destination.
6. Returns and Refunds
We do not accept returns or exchanges for any items, except in cases of defective or damaged products. If you receive a damaged item, please contact us within 7 daysof receipt with photos of the damage, and we will work with you to resolve the issue. For custom orders, no returns or refunds are allowed.
7. Custom Orders
For custom floral designs, we will provide an estimated completion date. Due to the nature of custom orders, changes or cancellations may not be accepted once the order is processed. Please ensure that you confirm your order details before submission.
8. Intellectual Property
All content on our website, including images, logos, graphics, text, and product designs, are the property of Kochetova Flowers and are protected by copyright laws. You are prohibited from using or reproducing any content without express written consent from us.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please refer to our **Privacy Policy** for details on how we collect, use, and protect your data.
10. Limitation of Liability
Kochetova Flowers is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products. We are not responsible for any delays or damages caused by third-party delivery services.
11. Amendments
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be reflected on this page with a revised date. We recommend that you review this page periodically for any updates.
12. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Kochetova Flowers is registered. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that region.
13. Contact Us
If you have any questions or concerns regarding our Terms & Conditions, please feel free to contact us at:
- Email: support@kochetovaflowers.com
